{"id":40924,"date":"2026-06-24T16:46:13","date_gmt":"2026-06-24T16:46:13","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/international-patient-intake-specialist\/"},"modified":"2026-07-19T08:27:19","modified_gmt":"2026-07-19T12:27:19","slug":"international-patient-intake-specialist","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/international-patient-intake-specialist\/","title":{"rendered":"International Patient Intake Specialist"},"content":{"rendered":"<p>\u00a0<\/p>\n<p>International Patient Services is a dynamic, diverse, and highly customer-centric department designed to attract international patients to Mass General Brigham. It is a multicultural center that offers state-of-the-art comprehensive care and dedicated services to help patients, and their families navigate care and logistics. Our multilingual staff are proud to serve patients from around the globe and provide a seamless and outstanding experience, and the International Patient Associate plays a pivotal part in providing outstanding customer service to patients, their families and other individuals reaching out to Mass General Brigham\u2019s international program.<\/p>\n<p>\u00a0<\/p>\n<p>Mass General Brigham is dedicated to:\u00a0\u00a0<\/p>\n<ul>\n<li>serving the needs of our local and global community\u00a0\u00a0<\/li>\n<li>providing the highest quality health care to patients and their families\u00a0\u00a0<\/li>\n<li>expanding the boundaries of medicine through research\u00a0\u00a0<\/li>\n<li>educating the next generation of health care professional\u00a0<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>Mass General Brigham is committed to putting every patient first. Every employee plays a role in providing a positive impact on patients and the care they receive. Your work will be distinguished by the delivery of high-quality and safe patient care, respect, and dignity in all interactions with patients, families, and colleagues and by customer service excellence.\u00a0\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:\u00a0\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>People:\u00a0<\/strong>Focus on serving the community through collaboration and respect\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>Self- Management<\/strong>: Accountability, professionalism and commitment to growth and development\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><strong>Organization:\u00a0<\/strong>A commitment to quality, service, and exceptional performance\u00a0\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><i><strong>GENERAL ROLE SUMMARY\/OVERVIEW:<\/strong><\/i><\/p>\n<p>\u00a0<\/p>\n<p>Under the supervision of the Administrative Manager, the Intake Specialist is responsible for providing general operational and patient intake assistance to patients in a discrete manner. The Intake Specialist embodies service excellence, both in person and otherwise, while assisting in arranging complex patient schedules, including travel\/transportation itineraries and ensures timely communication with patients and\/or their designee. They ensure that both the clinical and non-clinical needs of patients are met by collaboratively working closely with our clinical, administrative, and guest services teams.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><i><strong>PRINCIPAL DUTIES AND RESPONSIBILITIES:<\/strong><\/i><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Serves as an initial point of contact for patients calling, e-mailing or in person\u00a0<\/li>\n<li>Warmly greets all patients, customers, and visitors into the International Patient Services center\n<ul>\n<li>For any patient who does not have a scheduled appointment, work within the established practice protocols to determine how best to serve the patient\u2019s needs.\u00a0<\/li>\n<li>Registration of new patients in accordance with operating procedures and in support of International Patient Liaison.\u00a0<\/li>\n<li>Ensure patient aware of any other appointments and notify International Patient Liaison of patient\u2019s arrival to office.\u00a0<\/li>\n<li>Ensure that any outbound calls activities are conducted at appropriate times to ensure that incoming call volume is appropriately managed.\u00a0\u00a0<\/li>\n<li>Make appointment reminder calls in accordance with departmental protocols.\u00a0<\/li>\n<li>Ensure that patients\u2019 questions are appropriately answered and\/or that appropriate follow-up is provided.\u00a0<\/li>\n<\/ul>\n<\/li>\n<li>Adhere to other relevant organizational and departmental service standards related to telephone access to ensure that patients, referring physicians, and other customers can easily access International Patient Services by telephone<\/li>\n<li>Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party<\/li>\n<li>Assists with guest services reservations by scheduling and organizing all non-clinical needs of patients and\/or their families -including but not limited to arranging hotel reservations, air travel, private transport, dinner reservations, personal shopping appointments<\/li>\n<li>Updates and maintains a database of local hotels\/accommodations, agencies, restaurants, and tour companies<\/li>\n<li>Updates and maintains CRM database (Salesforce) current and prospective clients by ensuring that demographic information and call tracking is current<\/li>\n<li>Maintains a supply of preassembled educational materials for all patient and visitor programs<\/li>\n<li>Other duties as assigned<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"40921","_ch_external_id":"11155737","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-07-25","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11155737\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[52,62],"class_list":["post-40924","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-business-finance-real-estate","ch_industry-healthcare-medicine-wellness"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/40924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=40924"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=40924"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=40924"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=40924"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=40924"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=40924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}