{"id":40573,"date":"2026-05-26T19:56:00","date_gmt":"2026-05-26T19:56:00","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/onsite-technician-professional-services\/"},"modified":"2026-07-19T08:23:43","modified_gmt":"2026-07-19T12:23:43","slug":"onsite-technician-professional-services","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/onsite-technician-professional-services\/","title":{"rendered":"Onsite Technician, Professional Services"},"content":{"rendered":"<p><strong>Overview:<\/strong><\/p>\n<p>\u00a0<\/p>\n<p>Cvent is a leading meetings, events, and hospitality technology provider with 5,500+ employees and ~30,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, we deliver a comprehensive event marketing and management platform for marketers and event professionals, as well as software solutions for hotels, venues, and destinations to grow their group\/MICE and corporate travel business. Our technology brings millions of people together at events around the world\u2014we\u2019re transforming the meetings and events industry through innovative technology that powers human connection.<\/p>\n<p>\u00a0<\/p>\n<p>Our strength lies in our people. We foster a culture where everyone is encouraged to think like an entrepreneur\u2014taking smart risks, moving with speed, and making decisions confidently. We value diverse perspectives, celebrate differences, and collaborate closely with colleagues and clients to build strong, lasting relationships.<\/p>\n<p><strong>AI at Cvent: Leading the Future<\/strong><\/p>\n<p>Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, AI isn\u2019t just a tool\u2014it\u2019s embedded in how we operate and learn. We\u2019re looking for leaders who are eager to evolve alongside technology. If you love to experiment, share what you learn, and define best practices for AI\u2011augmented work, you\u2019ll thrive here. Our teams thoughtfully integrate AI into their day\u2011to\u2011day responsibilities, using it to deliver exceptional results while relying on the human judgment and creativity that drive real innovation.<\/p>\n<p>\u00a0<\/p>\n<p>Cvent has multiple opportunities for Onsite Technicians on the Event 360 Professional Services Team supporting customers leveraging Cvent\u2019s Onsite Solutions.\u00a0 Locations of these opportunities are:<\/p>\n<ul>\n<li>Headquarters Office \u2013 Tysons Corner, VA<\/li>\n<li>Distribution Office \u2013 Draper, UT<\/li>\n<li>Remote positions preferably in event heavy markets such as Las Vegas, Nashville, Orlando, Chicago, Austin, Dallas and other major metropolitan cities.\u00a0\u00a0<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>A successful candidate must be process oriented, customer focused, and tech savvy. They approach event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market\u2019s thriving tech &amp; event communities.<\/p>\n<p><strong>In This Role, You Will:<\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Own onsite event delivery for assigned events, serving as the primary onsite point of contact for Cvent\u2019s registration, check-in, badging, session tracking, and lead capture solutions.<\/li>\n<li>Frequent Travel (including evening, weekends, and international travel as needed) to support events of varying size and complexity, from executive meetings to large conferences.\u00a0 Approximately 80%<\/li>\n<li>Setup, test, and troubleshoot Cvent\u2019s onsite technology software and hardware including laptops, tablets, phones, badge printers, and networking equipment.<\/li>\n<li>Communicate between onsite client teams, the Cvent Project Manager, and the client\u2019s Account Team for potential changes or future opportunities.<\/li>\n<li>Identify and define product improvements and enhancements as they pertain to client needs and overall deployment<\/li>\n<li>Coach and guide 3rd party or client\u2019s onsite staff on best practices and how to use Cvent\u2019s solutions.<\/li>\n<li>Maintain accurate event and asset records including device assignments, configuration notes, incident logs, and post-event recaps as to what went well and what can be improved.<\/li>\n<\/ul>\n<p><strong>Here&#8217;s What You Need:<\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Bachelor\u2019s degree or commensurate experience<\/li>\n<li>1+ years experience troubleshooting technology products preferred<\/li>\n<li>2+ years experience in customer service or related role<\/li>\n<li>Excellent communication skills (verbal and written)<\/li>\n<li>Experience and comfort in using consumer electronics<\/li>\n<li>Basic knowledge of networking<\/li>\n<li>Experience with Event Tech and Cvent solutions highly preferred but not required<\/li>\n<li>Ability to learn new technology in the market mainly on different OS and provide feedback on these technologies<\/li>\n<li>Previous experience configuring and troubleshooting software\/hardware<\/li>\n<li>Must be able to travel domestically and internationally<\/li>\n<li>Strong business acumen, ethics and high integrity<\/li>\n<li>Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira\/Confluence and Salesforce.com or similar contact management software<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><i>The estimated base salary range for new hires into this role is $45,000-$55,0000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found <\/i><a target=\"_blank\" href=\"https:\/\/careers.cvent.com\/benefits\"><i>here<\/i><\/a><i>.<\/i>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><a target=\"_blank\" href=\"https:\/\/www.cvent.com\/sites\/default\/files\/files\/2021-03\/JD-Physical-Demands-Notice-PDF.pdf\"><i>Physical Demands<\/i><\/a><br \/>W<i>e are not able to offer sponsorship for this position<\/i><\/p>\n<p><i>Multiple positions may be filled from this announcement.<\/i><\/p>\n<p>\u00a0<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"40570","_ch_external_id":"11076734","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-07-23","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11076734\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[52],"class_list":["post-40573","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-business-finance-real-estate"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/40573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=40573"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=40573"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=40573"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=40573"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=40573"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=40573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}