{"id":39487,"date":"2026-04-23T21:30:51","date_gmt":"2026-04-23T21:30:51","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/representative-care-connections-member-advocate-bilingual-in-spanish-ca-only\/"},"modified":"2026-07-17T20:22:47","modified_gmt":"2026-07-18T00:22:47","slug":"representative-care-connections-member-advocate-bilingual-in-spanish-ca-only","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/representative-care-connections-member-advocate-bilingual-in-spanish-ca-only\/","title":{"rendered":"Representative, Care Connections Member Advocate (Bilingual in Spanish) &#8211; CA ONLY"},"content":{"rendered":"<p><strong>Job Summary<\/strong><\/p>\n<p>Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. \u00a0Adheres to member interaction departmental standards, call quality, and documentation requirements.<\/p>\n<p><strong>Job Duties<\/strong><\/p>\n<ul>\n<li>Schedules high-quality member appointments daily to meet departmental goals.\u00a0<\/li>\n<li>Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.<\/li>\n<li>Provides basic support and guidance to members with empathy and professionalism.<\/li>\n<li>Participates in ongoing training sessions to enhance service quality and knowledge.<\/li>\n<\/ul>\n<p><strong>Job Qualifications<\/strong><\/p>\n<p><strong>REQUIRED QUALIFICATIONS:<\/strong><\/p>\n<ul>\n<li>At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience. \u00a0<\/li>\n<li>High attention to detail and ability to follow member interaction scripting.<\/li>\n<li>Flexible and adaptive to changing priorities and workflows.<\/li>\n<li>Compassionate and service oriented.<\/li>\n<li>Bilingual (English and at least one additional language, as required).<\/li>\n<li>Strong verbal and written communication skills.<\/li>\n<\/ul>\n<p><strong>PREFERRED QUALIFICATIONS:<\/strong><\/p>\n<ul>\n<li>Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.<br \/>\u00a0<\/li>\n<\/ul>\n<p>To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.<\/p>\n<p>Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M\/F\/D\/V.<\/p>\n<p>Pay Range: $20.25 &#8211; $30.39 \/ HOURLY<br \/>*Actual compensation may vary from posting based on geographic location, work experience, education and\/or skill level.<\/p>\n<p><strong>About Us<\/strong><\/p>\n<p>Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M\/F\/D\/V.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"39194","_ch_external_id":"10986912","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-07-24","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/10986912\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[52,53,62],"class_list":["post-39487","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-business-finance-real-estate","ch_industry-communication-marketing-arts-entertainment","ch_industry-healthcare-medicine-wellness"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/39487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=39487"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=39487"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=39487"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=39487"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=39487"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=39487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}