{"id":26785,"date":"2026-07-01T20:00:45","date_gmt":"2026-07-01T20:00:45","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-service-specialist\/"},"modified":"2026-07-02T20:22:10","modified_gmt":"2026-07-03T00:22:10","slug":"customer-service-specialist","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-service-specialist\/","title":{"rendered":"Customer Service Specialist"},"content":{"rendered":"<p><strong>Job Summary:<\/strong><\/p>\n<p>Our Customer Service Specialists support the believe in the power of performing arts to transform lives and that the shared experience and exploration of the arts will help create a more culturally connected and vital community. Customer Service Specialists report to the Ticket Services management team.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Job Duties:<\/strong><\/p>\n<ul>\n<li>Provide a high level of customer service in a fast-paced work environment.<\/li>\n<li>Answer a variety of questions and process daily sales.<\/li>\n<li>Answer incoming calls and online chats.<\/li>\n<li>Assist with season ticket sales and general clerical duties.<\/li>\n<li>Processes credit card and cash transactions<\/li>\n<li>Greet patrons in front of box office at show time.<\/li>\n<li>Ask for round-up donations<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li>To perform this job successfully, an individual must have a positive attitude, understand how to provide a high level of customer service, and have excellent computer skills.<\/li>\n<li>Comfortable engaging in conversation both over the phone and in person.<\/li>\n<li>Display a positive attitude by sounding friendly, have an inviting personality and show initiative.<\/li>\n<li>Six months to one-year of customer service experience and\/or training; or equivalent combination of education and experience.<\/li>\n<li>Excellent English communication skills, both verbal and written.<\/li>\n<li>The ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals is required.<\/li>\n<li>Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.<\/li>\n<li>This position requires consistent and punctual attendance.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Physical Demands:<\/strong><\/p>\n<ul>\n<li>While performing the duties of this job, the employee is regularly required to walk; demonstrate manual dexterity while using hands to finger, handle, or feel, including heavy use of keyboard.<\/li>\n<li>Incumbent must also talk and\/or hear.<\/li>\n<li>The employee frequently is required to stand; reach with hands and arms; and stoop, kneel, crouch.<\/li>\n<li>\u00a0The employee must periodically lift and\/or move up to 30 pounds.\u00a0<\/li>\n<li>Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"26782","_ch_external_id":"11174793","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-08-01","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11174793\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[56],"class_list":["post-26785","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-consumer-services-hospitality-retail"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/26785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=26785"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=26785"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=26785"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=26785"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=26785"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=26785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}