{"id":23818,"date":"2026-06-02T18:13:22","date_gmt":"2026-06-02T18:13:22","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/sr-patient-coordinator\/"},"modified":"2026-06-30T08:29:26","modified_gmt":"2026-06-30T12:29:26","slug":"sr-patient-coordinator","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/sr-patient-coordinator\/","title":{"rendered":"Sr Patient Coordinator"},"content":{"rendered":"<div>Position Summary<\/div>\n<ul>\n<li>Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.<\/li>\n<\/ul>\n<div><\/div>\n<div><span>Job Responsibilities<\/span><\/div>\n<ul>\n<li><span>Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in\/check-out of patients and collection\/reconciliation of time-of-service payments, as applicable. May also discuss patient\u2019s responsibility for payments<\/span><\/li>\n<li><span>Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.<\/span><\/li>\n<li><span>Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments\/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.<\/span><\/li>\n<li><span>Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.<\/span><\/li>\n<li><span>Educates patients about the patient portal and encourages patient participation.<\/span><\/li>\n<li><span>Distributes informational and specialty-specific educational brochures.<\/span><\/li>\n<li><span>Identifies areas of improvement for the front desk and office flow.<\/span><\/li>\n<li><span>Assists in the training of new staff members in the practice\u2019s standard of operations policies regarding patient care and billing related activities.<\/span><\/li>\n<li><span>Monitors schedules for wait lists, re-schedules and cancellations. Recommends improvements to workflows to ensure maximum schedule utilization.<\/span><\/li>\n<li><span>Manages patient chart process to ensure that information is inputted and scanned properly.<\/span><\/li>\n<li><span>Posts payment information within the practice management system.<\/span><\/li>\n<li><span>Maintains inventory of supplies, equipment and\/or reagents. May order supplies\/equipment\/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.<\/span><\/li>\n<li><span>Answers phones, responds to inquiries and triages calls to appropriate personnel.<\/span><\/li>\n<li><span>Receives, sorts and distributes mail.<\/span><\/li>\n<li><span>May coordinate and schedule laboratory and diagnostic tests.<\/span><\/li>\n<li><span>May maintain physicians\u2019 clinical calendars.<\/span><\/li>\n<li><span>May assist with scheduling of meetings and preparation of agendas.<\/span><\/li>\n<li><span>May phone in prescription requests to the pharmacy.<\/span><\/li>\n<li><span>May welcome patients as they arrive and performs check-in responsibilities: verifying, collecting and confirming insurance and demographic information.<\/span><\/li>\n<li><span>May arrive patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.<\/span><\/li>\n<li><span>May perform check-out responsibilities: collects patient co-pays, answers any questions and schedules follow-up care.<\/span><\/li>\n<li><span>May assist in maintaining waiting areas in a neat and tidy condition.<\/span><\/li>\n<li><span>Initiates and prepares written correspondence as needed and based on functional needs.<\/span><\/li>\n<li><span>Other duties as assigned.<\/span><\/li>\n<\/ul>\n<div><\/div>\n<div>Knowledge, Skills and Abilities<\/div>\n<ul>\n<li><span>Click Enter to show the proficiency description of Previous experience using computerized appointment scheduling systems (EPIC preferred) and\/or electronic Medical Record (eMR) system (ideally EPIC-Care).<\/span><\/li>\n<li><span>Previous experience using computerized appointment scheduling systems (EPIC preferred) and\/or electronic Medical Record (eMR) system (ideally EPIC-Care).<\/span><\/li>\n<li><span>Click Enter to show the proficiency description of Knowledge of CPT, ICD-9, and ICD-10 coding.<\/span><\/li>\n<li><span>Knowledge of CPT, ICD-9, and ICD-10 coding.<\/span><\/li>\n<li><span>Click Enter to show the proficiency description of Working knowledge of third party payor reimbursement &#8211; Medicare, Medicaid, Managed Care and commercial insurance.<\/span><\/li>\n<li><span>Working knowledge of third party payor reimbursement &#8211; Medicare, Medicaid, Managed Care and commercial insurance.<\/span><\/li>\n<\/ul>\n<div><\/div>\n<div>Licenses and Certifications<\/div>\n<ul>\n<li>None required<\/li>\n<\/ul>\n<div><\/div>\n<div>Working Conditions\/Physical Demands<\/div>\n<ul>\n<li>Standard office work<\/li>\n<\/ul>\n<div><\/div>\n<div><\/div>\n<div>Salary Range:\u00a0$25.34\u00a0&#8211;\u00a0$37.31\u00a0<\/div>\n<div>*As required under NYC Human Rights Law Int 1208-2018 &#8211; Salary range for this role when Hired for NYC Offices\u00a0<\/div>\n<div><\/div>\n<div><\/div>\n<div>Competencies<\/div>\n<ul>\n<li><span>Approaches our job knowing that there are internal and external customers whose expectations we strive to exceed.<\/span><\/li>\n<li><span>Possesses the ability to facilitate the flow of information through effective written and oral communication.<\/span><\/li>\n<li><span>Maintains a flexible and forward thinking approach to the way work is done.<\/span><\/li>\n<li><span>Possesses excellent work-related skills and the ability to apply them, while continually seeking ways to improve.<\/span><\/li>\n<li><span>Understands the need to be responsible for our own outcomes, and takes pride in delivering the best possible work product.<\/span><\/li>\n<li><span>Demonstrates integrity and ethics at all times.<\/span><\/li>\n<li><span>Appreciates and understands the connection between individual goals, departmental goals and the organizational mission.<\/span><\/li>\n<li><span>Maintains a team-oriented approach, and possesses the ability to cultivate positive and collegial workplace relationships.<\/span><\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"23815","_ch_external_id":"11095530","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-07-03","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11095530\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[62],"class_list":["post-23818","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-healthcare-medicine-wellness"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/23818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=23818"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=23818"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=23818"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=23818"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=23818"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=23818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}