{"id":22660,"date":"2026-06-03T15:29:31","date_gmt":"2026-06-03T15:29:31","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-service-representative-6\/"},"modified":"2026-06-30T08:23:40","modified_gmt":"2026-06-30T12:23:40","slug":"customer-service-representative-6","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-service-representative-6\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"<p>Knoxville, TN<\/p>\n<p><strong>Description<\/strong><\/p>\n<p><strong>Come grow with us! \u00a0Supportive Employee focused work environment &#8211; No Weekends!<\/strong><\/p>\n<p><i><strong><u>Hiring for classes now through June 2026 with various start dates.<\/u><\/strong><\/i><br \/>\u00a0<\/p>\n<p><strong>Join the Edfinancial Team \u2014 Where Purpose Meets Growth!<\/strong><\/p>\n<p>Position: Customer Service Representative (On-Site \u2013 Knoxville, TN)<\/p>\n<p>Starting Pay: $18.00\/hour + $4.93\/hour fringe benefit<\/p>\n<p>That\u2019s over $22\/hour in total value, plus growth opportunities, training, and a supportive team environment!<\/p>\n<p>Learn More: <a target=\"_blank\" href=\"https:\/\/ed.careers\/\">Edfinancial Careers<\/a><br \/>\u00a0<\/p>\n<p><strong>What You\u2019ll Do<\/strong><\/p>\n<p>As a Customer Service Representative, you\u2019ll be the friendly, knowledgeable voice our customers depend on. You\u2019ll:<\/p>\n<ul>\n<li>Handle inbound and outbound calls with professionalism and empathy.<\/li>\n<li>Provide accurate, clear information about our products and services.<\/li>\n<li>Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.<\/li>\n<li>Use sound judgment and strong communication skills to support each customer interaction.<\/li>\n<li>Collaborate with your team to create a positive, high-quality work environment.<\/li>\n<\/ul>\n<p><strong>Why You\u2019ll Love Working Here<\/strong><\/p>\n<p>At Edfinancial, we don\u2019t just talk about culture \u2014 we live it.<\/p>\n<p>You\u2019ll join a community that values:<\/p>\n<ul>\n<li>Growth &amp; Development: Paid training, certifications, and opportunities for advancement.<\/li>\n<li>Balance &amp; Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.<\/li>\n<li>Purpose: Every call you take helps our customers manage one of life\u2019s biggest investments \u2014 their education.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>What We\u2019re Looking For<\/strong><\/p>\n<ul>\n<li>Strong communication and listening skills<\/li>\n<li>A professional, positive attitude<\/li>\n<li>Ability to stay organized and meet daily goals<\/li>\n<li>Basic computer proficiency<\/li>\n<li>Open availability during business hours<\/li>\n<\/ul>\n<p><strong>Work Details<\/strong><\/p>\n<ul>\n<li>On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics, subject to business needs)<\/li>\n<li>Hours of Operation\n<ul>\n<li>Mon: 8 AM \u2013 9 PM EST<\/li>\n<li>Tue\u2013Fri: 8 AM \u2013 8 PM EST<\/li>\n<li>Schedules are assigned based on business needs; flexibility is key!<\/li>\n<\/ul>\n<\/li>\n<li>Overtime: Occasionally required during peak times<\/li>\n<\/ul>\n<p><strong>Additional Responsibilities<\/strong><\/p>\n<ul>\n<li>Maintain confidentiality and data security at all times<\/li>\n<li>Stay current with system updates, loan phases, and compliance standards<\/li>\n<li>Complete annual training and certifications<\/li>\n<li>Support other departments during peak seasons<\/li>\n<\/ul>\n<p><strong>Ready to Start Your Journey?<\/strong><\/p>\n<p>Be part of a team that values integrity, growth, and community.<\/p>\n<p>Apply today and start your next chapter with Edfinancial Services!<\/p>\n<p>\u00a0<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"22657","_ch_external_id":"11098253","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-07-04","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11098253\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[53],"class_list":["post-22660","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-communication-marketing-arts-entertainment"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/22660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=22660"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=22660"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=22660"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=22660"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=22660"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=22660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}