{"id":22405,"date":"2026-06-02T22:02:10","date_gmt":"2026-06-02T22:02:10","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-support-representative\/"},"modified":"2026-06-30T08:22:40","modified_gmt":"2026-06-30T12:22:40","slug":"customer-support-representative","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-support-representative\/","title":{"rendered":"Customer Support Representative"},"content":{"rendered":"

Job Title: Customer Support Representative<\/strong><\/p>\n

Location: Johnston, IA 50131<\/strong><\/p>\n

Assignment Length: 12 months + (Possible Extension)<\/strong><\/p>\n

Position Type: Contract\/ Contingent<\/strong><\/p>\n

\u00a0<\/p>\n

**This position offers a retention bonus at 6 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.**<\/strong><\/p>\n

\u00a0<\/p>\n

Support hours fall between 7am – 6pm CST, Monday \u2013 Friday and 8 am \u2013 12 pm CST, Saturday.<\/strong><\/p>\n

\u00b7 Schedule may include occasional holidays and overtime based on the needs of the business.<\/strong><\/p>\n

\u00b7 Candidate must be available to work any 8-hour shift within the 7am-6pm support window.<\/strong><\/p>\n

\u00b7 Candidate will work on-site five days a week<\/strong><\/p>\n

\u00b7 Shifts are subject to change based on volumes.<\/strong><\/p>\n

\u00a0<\/p>\n

SPECIAL CONSIDERATIONS:<\/strong><\/p>\n

\u00b7 Training and mentoring will be on the 8-4:30pm shift and last approximately 6 weeks.<\/p>\n

\u00b7 Takes approximately 3-4 months from start date to reach full productivity.<\/p>\n

\u00b7 Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.<\/p>\n

\u00b7 The primary responsibilities for this opening could be for Tier 1 support.<\/p>\n

\u00a0<\/p>\n

PRIMARY RESPONSIBILITIES & DUTIES:<\/strong><\/p>\n

The Enterprise Contact Center Tier I team provides front-line technical support \/ information \/ solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.<\/p>\n

\u00a0<\/p>\n

Common calls include:<\/strong><\/p>\n

\u00b7 General product questions, availability, compatibility<\/p>\n

\u00b7 Ag, Residential and Commercial Turf, and Golf product issues\/complaints<\/p>\n

\u00b7 Warranty registration, and extended warranty coverage<\/p>\n

\u00b7 Out of warranty assistance<\/p>\n

\u00b7 Parts and publications lookups<\/p>\n

\u00b7 Loyalty Rewards programs<\/p>\n

\u00a0<\/p>\n

REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:<\/strong><\/p>\n

\u00b7 Skills in interpersonal communications, negotiation, and conflict resolution.<\/p>\n

\u00b7 Excellent written and verbal communication skills<\/p>\n

\u00b7 6+ months experience with customer service\/support experience.<\/p>\n

\u00b7 Proficiency with Microsoft Office products<\/p>\n

\u00b7 High comfort level and experience with consumer software applications.<\/p>\n

\u00b7 Strong computer, research and troubleshooting skills.<\/p>\n

\u00b7 Ability to work support hours and occasional holidays to support the business.<\/p>\n

\u00a0<\/p>\n

DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:<\/strong><\/p>\n

\u00b7 Knowledge of agriculture, turf (mowers) and utility vehicles.<\/p>\n

\u00b7 Prior work experience in Agriculture or Technology dealer channels.<\/p>\n

\u00b7 Bachelor\u2019s degree in agriculture, Business, Communications, Engineering related field, IT or a similar discipline.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"12812","_ch_external_id":"11096752","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-07-03","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11096752\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[53],"class_list":["post-22405","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-communication-marketing-arts-entertainment"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/22405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=22405"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=22405"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=22405"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=22405"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=22405"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=22405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}