{"id":20672,"date":"2026-06-01T14:58:03","date_gmt":"2026-06-01T14:58:03","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/patient-experience-training-specialist\/"},"modified":"2026-06-25T11:53:07","modified_gmt":"2026-06-25T15:53:07","slug":"patient-experience-training-specialist","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/patient-experience-training-specialist\/","title":{"rendered":"Patient Experience &amp; Training Specialist"},"content":{"rendered":"<p><strong>About Us:<\/strong><br \/>We are a growing multi-specialty medical practice committed to delivering exceptional, patient-centered care across all of our locations. We are seeking a dynamic and hands-on leader to elevate the patient experience and support our teams through consistent, high-quality customer service training.<\/p>\n<p><strong>Position Summary:<\/strong><br \/>The Patient Experience &amp; Training Specialist will lead initiatives to enhance service excellence across all offices. This role partners closely with clinical and administrative teams to improve communication, streamline workflows, and ensure a consistent, positive experience for every patient.<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Design and deliver customer service and hospitality training programs for front desk, clinical, and administrative staff<\/li>\n<li>Travel to office locations to observe operations and provide real-time coaching and feedback<\/li>\n<li>Conduct in-person and virtual training sessions across several office locations<\/li>\n<li>Standardize best practices for patient interactions, including scheduling, check-in\/out, and phone communication<\/li>\n<li>Support onboarding and ongoing training for new and existing staff<\/li>\n<li>Identify service gaps and implement practical, scalable solutions<\/li>\n<li>Monitor patient feedback (reviews, surveys, complaints) and drive continuous improvement initiatives<\/li>\n<li>Collaborate with leadership to promote a culture of professionalism, accountability, and empathy<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>3+ years of experience in healthcare, hospitality, or customer service training<\/li>\n<li>Strong coaching, communication, and interpersonal skills<\/li>\n<li>Experience developing and leading training programs<\/li>\n<li>Ability to work independently and travel between multiple locations<\/li>\n<li>Bachelor\u2019s degree preferred (Healthcare Administration, Hospitality, or related field)<\/li>\n<\/ul>\n<p><strong>Preferred Qualifications:<\/strong><\/p>\n<ul>\n<li>Experience in a multi-site healthcare environment<\/li>\n<li>Background in patient experience, service excellence, or hospitality<\/li>\n<li>Familiarity with patient satisfaction metrics and tools<\/li>\n<\/ul>\n<p><strong>Why Join Us:<\/strong><\/p>\n<ul>\n<li>Opportunity to make a meaningful impact on patient care and staff development<\/li>\n<li>Collaborative and supportive leadership team<\/li>\n<li>Growing organization with opportunities for professional growth<\/li>\n<\/ul>\n<p><strong>Benefits:<\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>401(k)<\/li>\n<li>Dental insurance<\/li>\n<li>Health insurance<\/li>\n<li>Life insurance<\/li>\n<li>Paid time off<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>Work Location: In person<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"20671","_ch_external_id":"11090855","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-07-02","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11090855\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[62],"class_list":["post-20672","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-healthcare-medicine-wellness"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/20672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=20672"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=20672"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=20672"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=20672"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=20672"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=20672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}