{"id":20531,"date":"2026-05-28T22:11:39","date_gmt":"2026-05-28T22:11:39","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-service-representative-san-antonio\/"},"modified":"2026-06-25T11:49:30","modified_gmt":"2026-06-25T15:49:30","slug":"customer-service-representative-san-antonio","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-service-representative-san-antonio\/","title":{"rendered":"Customer Service Representative &#8211; San Antonio"},"content":{"rendered":"<p><strong>Get\u00a0To\u00a0Know Us!<\/strong><\/p>\n<p>WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.\u00a0<\/p>\n<p><strong>What is your impact?<\/strong><br \/>As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members regarding benefits WebTPA manages.<\/p>\n<p><strong>Key position details:\u00a0<\/strong><\/p>\n<ul>\n<li>In office at 19100 Ridgewood Pkwy San Antonio TX 78259<\/li>\n<li>$18.00 per hour + Quarterly Bonus!<\/li>\n<li>Full time position<\/li>\n<li>Comprehensive Benefits\u00a0<\/li>\n<li>Training Hours: Monday to Friday 8:00am to 4:30pm\u00a0CST for 4 weeks<\/li>\n<li>Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm\u00a0CST<\/li>\n<li>Ability to start on 6\/22\/2026<\/li>\n<\/ul>\n<p><strong>What Will You Be Doing:\u00a0<\/strong><\/p>\n<ul>\n<li>Successfully complete a 4-7 week training program.\u00a0<\/li>\n<li>Answer inbound calls from providers and members.\u00a0<\/li>\n<li>Provide resolution for questions about benefits, claims and eligibility.<\/li>\n<li>Document notes of each call to ensure all information is saved.<\/li>\n<li>Ensure adherence of Customer Service metrics:<br \/>\u2022 Average monthly After Call Work (AUX) time<br \/>\u2022 Average monthly hold time<br \/>\u2022 Average monthly staff time<br \/>\u2022 Average monthly talk time<br \/>\u2022 Average monthly quality<\/li>\n<li>Handle call backs and escalations as necessary.<\/li>\n<\/ul>\n<p><strong>What We Can Offer YOU!<\/strong><\/p>\n<p>To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:<\/p>\n<ul>\n<li>Medical, dental, vision, life and global travel health insurance<\/li>\n<li>Life insurance, Short- and long-term disability programs<\/li>\n<li>Leave programs to support personal circumstances.<\/li>\n<li>401(k) includes employer contribution match<\/li>\n<li>Paid time off, volunteer time off, and 11 holidays<\/li>\n<li>Additional voluntary benefits options available\u00a0<\/li>\n<li>Comprehensive wellness program<\/li>\n<\/ul>\n<p>Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"13747","_ch_external_id":"11085009","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-06-28","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11085009\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[62],"class_list":["post-20531","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-healthcare-medicine-wellness"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/20531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=20531"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=20531"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=20531"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=20531"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=20531"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=20531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}