{"id":20391,"date":"2026-06-02T19:21:02","date_gmt":"2026-06-02T19:21:02","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/human-services-examiners-help-program\/"},"modified":"2026-06-25T11:45:34","modified_gmt":"2026-06-25T15:45:34","slug":"human-services-examiners-help-program","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/human-services-examiners-help-program\/","title":{"rendered":"Human Services Examiners (HELP Program)"},"content":{"rendered":"

MINIMUM QUALIFICATIONS<\/u>:\u00a0 \u00a0<\/strong>EITHER:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p>\n

    \n
  1. Graduation from a regionally accredited or NYS registered 2-year college with an Associate\u2019s Degree;\u00a0 OR<\/strong>\n<\/li>\n
  2. Graduation from high school or possession of a general equivalency diploma and 2 years of full-time clerical or customer service experience involving frequent interaction with clients in the public or private sector; OR<\/strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/li>\n
  3. Any equivalent combination of training and experience as stated in (A) and (B) above.<\/li>\n<\/ol>\n

    \u00a0<\/p>\n

    \u00a0<\/p>\n

    SPECIAL REQUIREMENTS FOR ACCEPTANCE OF APPLICATIONS<\/u>:\u00a0 \u00a0<\/strong>Certain assignments made to employees in this class will require reasonable access to transportation to meet field work requirements made in the ordinary course of business in a timely and efficient manner.\u00a0 Operation of county-owned vehicles requires employees to possess a current valid New York State Motor Vehicle operator\u2019s license.<\/p>\n

    \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n

    DISTINGUISHING FEATURES OF THE CLASS<\/u>:\u00a0 \u00a0<\/strong>This position exists in the Department of Social Services and involves responsibility to participate in the delivery of financial service programs including:\u00a0 Public Assistance, Medical Assistance, Supplemental Nutrition Assistance Program (SNAP), and Child Support Enforcement Services.\u00a0 The work is performed in accordance with State and Federal regulations and department policy and\u00a0<\/p>\n

    \u00a0<\/p>\n

    \u00a0<\/p>\n

    DISTINGUISHING FEATURES OF THE CLASS<\/u>: (continued)<\/strong><\/p>\n

    involves responsibility in determining financial eligibility, investigations, in-depth interviewing, establishing<\/p>\n

    amounts of assistance, making appropriate referrals; and the processing and maintenance of a variety of forms and records.\u00a0 In addition, the incumbents may represent the department in court as custodian of record to ascertain the completeness of records.\u00a0 Depending upon unit and\/or assignment, work is performed under the direct or general supervision of a higher-level employee with leeway allowed in the performance of work assignments.\u00a0 Supervision is not normally a function of the class.\u00a0 Does related work as required.<\/p>\n

    \u00a0<\/p>\n

    \u00a0<\/p>\n

    FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES, PERSONAL CHARACTERISTICS<\/u>:<\/strong><\/p>\n

    Working knowledge of investigation techniques including interviewing procedures and practices;<\/p>\n

    Working knowledge of federal, state and local laws, codes and policies concerning the provision of social welfare financial programs;<\/p>\n

    Working knowledge of other laws, codes and programs relating to the provision of human services;\u00a0<\/p>\n

    Ability to communicate effectively both orally and in writing;<\/p>\n

    Ability to relate well with others under stressful conditions;<\/p>\n

    Ability to read and understand moderately complex written information;<\/p>\n

    Ability with supervision to analyze obtained information and determine its pertinence to financial service programs;<\/p>\n

    Good powers of observation and perception;<\/p>\n

    Good interviewing skills, organizational skills;<\/p>\n

    Initiative;<\/p>\n

    Tact;<\/p>\n

    Patience; maturity;<\/p>\n

    Good judgment;<\/p>\n

    Physical condition commensurate with the demands of the position.<\/p>\n

    \u00a0<\/p>\n

    TYPICAL WORK ACTIVITIES<\/u>:\u00a0(Illustrative Only)\u00a0\u00a0\u00a0<\/strong><\/p>\n

    Conducts investigations, including in-depth interviews to elicit sufficient information to approve, deny or determine the feasibility of a financial service\/program, make an appropriate referral or proceed with further investigation;<\/p>\n

    Contacts by mail and telephone a variety of sources to document information on applications;<\/p>\n

    Keeps abreast of changing laws, regulations and policies in order to assure the correct provision of financial services and to perform related duties;<\/p>\n

    Redetermines or recertifies approval for financial service;<\/p>\n

    Researches applicant status, prior history and payment or grant history utilizing various paper and\/or electronic data storage and retrieval systems;<\/p>\n

    Records information on forms to be entered into electronic and\/or paper data storage and retrieval systems to record and update case records, to compute budgets, etc.;<\/p>\n

    Informs and advises clients\/applicants on the services provided by the agency and on related services provided by other agencies;<\/p>\n

    Refers clients\/applicants, as indicated, to the services divisions or assists by referring other services such as housing, employment, legal assistance, medical assistance, family planning, etc.;<\/p>\n

    Makes financial arrangements on behalf of participants with public utilities, landlords and employers, etc.;<\/p>\n

    Refers for investigations to determine location of absent parent, or makes referral to locator service;<\/p>\n

    Compiles information to prepare a variety of court orders pertaining to child support enforcement;<\/p>\n

    May conduct investigations, or refer cases for further investigation when fraud is suspected;<\/p>\n

    Does related work as required.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"16311","_ch_external_id":"11095972","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-07-03","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11095972\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[59],"class_list":["post-20391","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-government-law-enforcement-public-policy"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/20391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=20391"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=20391"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=20391"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=20391"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=20391"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=20391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}