{"id":20058,"date":"2026-05-28T17:12:10","date_gmt":"2026-05-28T17:12:10","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-support-rep-chat-text-calls-part-time-19-hr\/"},"modified":"2026-06-25T11:30:29","modified_gmt":"2026-06-25T15:30:29","slug":"customer-support-rep-chat-text-calls-part-time-19-hr","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-support-rep-chat-text-calls-part-time-19-hr\/","title":{"rendered":"Customer Support Rep (Chat, Text, Calls) \u2013 Part-Time $19\/hr"},"content":{"rendered":"<p><strong>Omaha, Nebraska \u2022 In-Person \u2022 Part-Time<\/strong><br \/><strong>Now Starting at $19.00 per hour \u2013 Recently Increased Base Pay!<\/strong><\/p>\n<p><strong>Who We Are<\/strong><\/p>\n<p><strong>Not your average call center\u2014that\u2019s the Milan difference.<\/strong><\/p>\n<p>Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 39 states and continued growth, we\u2019re expanding quickly\u2014and our call center is the engine that drives it all.<\/p>\n<p>This is a high-energy, team-first environment where people support each other, celebrate wins, and take pride in creating great client experiences. You\u2019ll be surrounded by people who work hard, move fast, and genuinely enjoy what they do.<\/p>\n<p>This role is the launching point for your Milan career. You\u2019ll gain hands-on experience, learn the business from the inside out, and build a strong foundation for growth into:<\/p>\n<ul>\n<li>A full-time Client Coordinator (inbound sales) role<\/li>\n<li>Higher-earning, performance-based positions<\/li>\n<li>Opportunities across Milan\u2019s corporate and field teams<\/li>\n<\/ul>\n<p><strong>About the Role<\/strong><\/p>\n<p>This is where the client experience comes to life.<\/p>\n<p>As a Part-Time Client Services team member, you\u2019ll support clients across the country through inbound calls, email, chat, and text. You\u2019ll help schedule appointments, answer questions about their hair-free journey, resolve account needs, and assist new callers exploring a consultation.<\/p>\n<p>Every interaction matters\u2014you\u2019ll create experiences that feel clear, helpful, and personal.<\/p>\n<p>This role is fast-paced and high-volume. You\u2019ll balance accuracy, efficiency, and strong service while delivering consistent experiences that reflect Milan\u2019s standards.<\/p>\n<p><strong>Compensation<\/strong><\/p>\n<ul>\n<li>Base Pay: $19.00 per hour<\/li>\n<li>Additional earnings through hourly differentials and commission<\/li>\n<li>Top performers earn $22\u2013$24\/hour total<\/li>\n<\/ul>\n<p><strong>Schedule<\/strong><\/p>\n<ul>\n<li>16\u201324 hours per week<\/li>\n<li>4\u20135 hour shifts<\/li>\n<li>Morning, evening, and weekend availability required<\/li>\n<\/ul>\n<p><strong>Business Hours:<\/strong><\/p>\n<ul>\n<li>Monday\u2013Thursday: 7:30 AM \u2013 8:00 PM<\/li>\n<li>Friday\u2013Saturday: 7:00 AM \u2013 8:00 PM<\/li>\n<li>Sunday: 8:00 AM \u2013 6:30 PM<\/li>\n<\/ul>\n<p>Part-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available and part-time team members are encouraged to apply.<\/p>\n<p><strong>What You\u2019ll Do<\/strong><\/p>\n<p><strong>Client Support &amp; Experience<\/strong><\/p>\n<ul>\n<li>Respond to inbound calls, emails, texts, and chat from current clients<\/li>\n<li>Support appointment scheduling and assist with account questions<\/li>\n<li>Deliver empathetic, confident, solutions-focused service<\/li>\n<li>Assist inbound leads and help guide them toward booking consultations<\/li>\n<\/ul>\n<p><strong>Operational Excellence<\/strong><\/p>\n<ul>\n<li>Follow standard processes and scripting to ensure consistency<\/li>\n<li>Accurately document all client interactions<\/li>\n<li>Manage multiple conversations and systems at once<\/li>\n<\/ul>\n<p><strong>Performance &amp; Team Environment<\/strong><\/p>\n<ul>\n<li>Meet productivity and customer service expectations<\/li>\n<li>Participate in coaching, feedback, and development conversations<\/li>\n<li>Support team initiatives and continuous improvements<\/li>\n<\/ul>\n<p><strong>What You Bring<\/strong><\/p>\n<p><strong>Minimum Requirements<\/strong><\/p>\n<ul>\n<li>High school diploma or equivalent<\/li>\n<li>1+ year of customer service experience in a fast-paced environment<\/li>\n<li>Ability to multitask across phone, email, and chat<\/li>\n<li>Strong written and verbal communication skills<\/li>\n<li>Typing speed of at least 60 WPM<\/li>\n<li>Proven reliability, professionalism, and strong attendance<\/li>\n<li>Ability to handle sensitive information with confidentiality<\/li>\n<li>Comfort working in a structured, metric-driven environment<\/li>\n<\/ul>\n<p><strong>Preferred Experience<\/strong><\/p>\n<ul>\n<li>Call center experience<\/li>\n<li>Multi-channel customer support (phone, chat, email)<\/li>\n<li>Appointment scheduling or similar workflows<\/li>\n<\/ul>\n<p><strong>Behavioral Strengths<\/strong><\/p>\n<ul>\n<li>Customer Obsessed: Creates positive, supportive client experiences<\/li>\n<li>Drive for Results: Takes ownership and meets expectations<\/li>\n<li>Coachable: Open to feedback and eager to grow<\/li>\n<li>Calm Under Pressure: Thrives in high-volume environments<\/li>\n<li>Collaborative: Communicates clearly and supports the team<\/li>\n<\/ul>\n<p><strong>Availability Requirements<\/strong><\/p>\n<ul>\n<li>16\u201324 hours per week<\/li>\n<li>Must be able to work morning or evening shifts<\/li>\n<li>Weekend availability required<\/li>\n<\/ul>\n<p>Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.<br \/>Equal Opportunity Employer.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"19859","_ch_external_id":"11083381","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-06-28","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11083381\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[53],"class_list":["post-20058","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-communication-marketing-arts-entertainment"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/20058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=20058"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=20058"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=20058"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=20058"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=20058"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=20058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}