{"id":20026,"date":"2026-05-28T22:07:36","date_gmt":"2026-05-28T22:07:36","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-client-specialist\/"},"modified":"2026-06-25T11:29:40","modified_gmt":"2026-06-25T15:29:40","slug":"customer-client-specialist","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-client-specialist\/","title":{"rendered":"Customer \/ Client Specialist"},"content":{"rendered":"<p><strong>Get\u00a0To\u00a0Know Us!<\/strong><\/p>\n<p>WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.\u00a0<\/p>\n<p><strong>Key position details:\u00a0<\/strong><\/p>\n<ul>\n<li>In office at 19100 Ridgewood Pkwy San Antonio TX 78259<\/li>\n<li>$20.00 per hour\u00a0<\/li>\n<li>Full time position<\/li>\n<li>Comprehensive Benefits\u00a0<\/li>\n<li>Training Hours: Monday to Friday 8:00am to 4:30pm\u00a0CST\u00a0<\/li>\n<li>Ability to start on 6\/22\/2026<\/li>\n<\/ul>\n<p><strong>What is your impact?<\/strong><br \/>The Customer\/Client Resolution Specialist is responsible for handling inbound and outbound customer calls from both providers and members but is highly focused on resolving client-related issues and providing expert-level resolution to complex cases.\u00a0<\/p>\n<p><strong>Essential Functions:<\/strong><\/p>\n<ul>\n<li>Primary client contact for claims and customer service issues and question for assigned accounts. Main customer service contact to resolve issues and identify customer needs on a pro-active basis.<\/li>\n<li>Assisting with customer service phone calls and queues as assigned.\n<ul>\n<li>Identify members who have high claim volumes or excessive calls to customer service, which may be an indication that they need help understanding their plan or help with finding solutions<\/li>\n<li>Work directly with the Benefit Consultant for the employer group, to resolve claim or customer service issues.<\/li>\n<\/ul>\n<\/li>\n<li>Researching claim appeals, researching benefit questions, locating in-network providers.\u00a0<\/li>\n<\/ul>\n<p><strong>Qualifications<\/strong><br \/>-1+ years related work experience in customer service\u00a0<br \/>-High school diploma or GED\u00a0<br \/>-Knowledge of medical CPT and ICD-9 coding, COBRA, HIPAA, pre-existing conditions, and coordination of benefits a plus<br \/>-Concise written and oral communication skills required, including the ability to deal with conflict.\u00a0<br \/>-Knowledge of all MS Office products.\u00a0<br \/>\u00a0<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"13747","_ch_external_id":"11084992","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-06-28","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11084992\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[53,62],"class_list":["post-20026","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-communication-marketing-arts-entertainment","ch_industry-healthcare-medicine-wellness"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/20026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=20026"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=20026"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=20026"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=20026"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=20026"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=20026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}