{"id":19884,"date":"2026-06-04T21:16:22","date_gmt":"2026-06-04T21:16:22","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-sentiment-specialist-housing\/"},"modified":"2026-06-25T11:24:56","modified_gmt":"2026-06-25T15:24:56","slug":"customer-sentiment-specialist-housing","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/customer-sentiment-specialist-housing\/","title":{"rendered":"Customer Sentiment Specialist | Housing"},"content":{"rendered":"

About EliseAI<\/strong><\/p>\n

At EliseAI, we’re improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.<\/p>\n

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.<\/p>\n

\u00a0<\/p>\n

Housing<\/strong>: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team\u2014bringing everything they need for their home into one place.<\/p>\n

Healthcare<\/strong>: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.<\/p>\n

\u00a0<\/p>\n

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round<\/u><\/a> led by Andreessen Horowitz to accelerate this mission.<\/p>\n

\u00a0<\/p>\n

About the role<\/strong><\/p>\n

EliseAI is looking for a friendly, empathetic Customer Sentiment Specialist who genuinely enjoys talking to people and helping teams feel supported. In this role, you\u2019ll be the voice our on-site teams recognize and trust\u2014checking in proactively, listening closely, and helping surface what\u2019s working (and what\u2019s not) before small issues become big ones.<\/p>\n

You\u2019ll become deeply familiar with one of our core products, like Leasing or Delinquency, and use that knowledge to guide conversations, answer questions, and offer helpful tips in the moment. Sitting between Customer Success and Product Solutions, you\u2019ll be a trusted partner helping triage concerns, gathering sentiment, and ensure feedback gets to the right place. If something can\u2019t be solved on the call, you\u2019ll know how to ask the right questions and loop in Product Solutions or a CSM with clear context.<\/p>\n

This role is perfect for someone who\u2019s personable, organized, and energized by connecting product knowledge with real human conversations. You\u2019ll help us deliver a white-glove experience at scale\u2014without losing the personal touch.<\/p>\n

Key Responsibilities<\/strong><\/p>\n

Proactively call our client on-site teams to gather sentiment, feedback, and insights<\/p>\n

Build strong, trusted relationships through thoughtful, human conversations<\/p>\n

Become an expert in one EliseAI product and confidently support users<\/p>\n

Help walk customers through basic troubleshooting or setup when needed<\/p>\n

Recognize when an issue needs deeper support and escalate thoughtfully<\/p>\n

Create clear, well-documented support tickets with helpful context<\/p>\n

Partner closely with Customer Success and Product Solutions<\/p>\n

Spot patterns and trends from conversations and share insights with the team<\/p>\n

Support light Customer Success Associate tasks as needed<\/p>\n

\u00a0<\/p>\n

Move at rocket speed, build something massive.<\/strong><\/p>\n

We\u2019re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.<\/p>\n

We hire the best, expect the best, and give you the masterclass of your career. It\u2019s hard, it\u2019s intense, and it\u2019s the most rewarding work you\u2019ll ever do. If you\u2019re hungry, driven, and ready to build something massive, climb aboard.<\/p>\n

\u00a0<\/p>\n

Requirements<\/strong><\/p>\n

A strong communicator who\u2019s curious, empathetic, and solution-oriented<\/p>\n

Experience supporting customers over the phone and navigating live conversations<\/p>\n

Comfort explaining technical concepts in a clear, approachable way<\/p>\n

Desire to become a product expert and a trusted partner to customers<\/p>\n

A collaborative, team-first mindset<\/p>\n

Willingness to work onsite in our NYC office 4\u20135 days per week<\/p>\n

\u00a0<\/p>\n

Why Join<\/strong><\/p>\n

Growth and impact. It\u2019s not often that you can get in on the ground floor of a funded (unicorn<\/u><\/a>!) startup that\u2019s scaling so fast. That means that instead of following a playbook, you\u2019ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You\u2019ll learn what works when you succeed and what doesn\u2019t when you fail. Either way, the rest of the team will be here to support you.<\/p>\n

\u00a0<\/p>\n

Benefits<\/strong><\/p>\n

In addition to the growth and impact you\u2019ll have at EliseAI, we offer competitive salaries along with the following benefits:<\/p>\n

Equity in the company<\/p>\n

Medical, Dental and Vision premiums covered at 100%<\/p>\n

Fully paid parental leave<\/p>\n

Commuter benefits<\/p>\n

401k benefits<\/p>\n

Fitness & home services stipend to cover part of your expenses so you can focus on what matters<\/p>\n

A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office<\/p>\n

Unlimited vacation and paid holidays<\/p>\n

We’ll cover relocation packages and make the move exciting, not painful!<\/p>\n

Job Compensation Range<\/strong><\/p>\n

The rate for this role ranges between $70,000 – $85,000<\/strong>. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.<\/p>\n

\u00a0<\/p>\n

Please note that employment with EliseAI is on an “at-will” basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.<\/p>\n

\u00a0<\/p>\n

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<\/p>\n

\u00a0<\/p>\n

If you need assistance and\/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com<\/a><\/p>\n

\u00a0<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"19883","_ch_external_id":"11103769","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-06-26","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11103769\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[52,53],"class_list":["post-19884","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-business-finance-real-estate","ch_industry-communication-marketing-arts-entertainment"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/19884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=19884"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=19884"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=19884"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=19884"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=19884"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=19884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}