{"id":16759,"date":"2026-05-21T16:29:40","date_gmt":"2026-05-21T16:29:40","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/hotel-guest-service-representative-2\/"},"modified":"2026-05-21T16:29:40","modified_gmt":"2026-05-21T16:29:40","slug":"hotel-guest-service-representative-2","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/hotel-guest-service-representative-2\/","title":{"rendered":"Hotel Guest Service Representative"},"content":{"rendered":"<p><strong>Join a 2025 USA Today Top Workplace Winner!<\/strong><br \/>Starting at <strong>$16.00\/hour,<\/strong> experienced candidates may qualify for a higher wage<br \/>Flexible availability required on <i><strong>Monday to Friday, Weekends, and Holidays<\/strong><\/i><\/p>\n<p>Open to <strong>Morning and Evening <\/strong>shifts<\/p>\n<p>**<strong>1 Year of Hotel Experience is preferred<\/strong>**<\/p>\n<p><strong>Why You\u2019ll Love Working Here<\/strong><\/p>\n<p>The <strong>Hotel Guest Service Representative <\/strong>position is more than a job, it\u2019s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We&#8217;ll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.<\/p>\n<p>\u00a0<\/p>\n<p>We take great pride in the inclusive environment we\u2019ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the <strong>Courtyard Salt Lake City Downtown.<\/strong><\/p>\n<p>\u00a0<\/p>\n<p><strong>How You\u2019ll Make An Impact<\/strong><br \/>The <strong>Hotel Guest Service Representative <\/strong>provides courteous, prompt service to our guests by answering the property\u2019s phones, making reservations, checking guests in\/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.<\/p>\n<ul>\n<li>Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment<\/li>\n<li>Provides highest level of service by anticipating, listening attentively, and responding promptly to guests\u2019 requests and complaints to meet and exceed guest expectations\u00a0<\/li>\n<li>Quickly and empathetically responds to guest issues with resolutions that may require thinking &#8220;outside of the box&#8221;\u00a0<\/li>\n<li>Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue\u00a0<\/li>\n<\/ul>\n<p><strong>What Success Looks Likes\u00a0<\/strong><\/p>\n<ul>\n<li>Customer service experience\u00a0<\/li>\n<li>Accurate cash handling experience<\/li>\n<li>Strong oral and written communication and interpersonal skills<\/li>\n<li>Strong attention to detail, organization, and follow-up abilities<\/li>\n<li>Positive attitude, outgoing, friendly<\/li>\n<li>Ability to work effectively and efficiently in a fast-paced setting\u00a0<\/li>\n<\/ul>\n<p><strong>What Will You Get At NCG Hospitality?<\/strong><br \/>The <strong>Courtyard Salt Lake City Downtown <\/strong>is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.<\/p>\n<p><strong>Career Development<\/strong><\/p>\n<ul>\n<li>Personalized career pathing and skill development<\/li>\n<li>Leadership and mentorship programs<\/li>\n<li>Educational and certification reimbursement<\/li>\n<\/ul>\n<p><strong>Team Member Perks<\/strong><\/p>\n<ul>\n<li>Worldwide hotel discounts and free stays at NCG Hospitality managed hotels<\/li>\n<li>Catch of the Day \u2013 earn bonuses for going above and beyond to support team and guests<\/li>\n<li>Everyone Sells \u2013 earn cash for bringing in business to our properties<\/li>\n<li>Paid Volunteer hours \u2013 Earn money for community service<\/li>\n<\/ul>\n<p><strong>Health &amp; Wellness Benefits<\/strong><\/p>\n<ul>\n<li>Medical, dental, and vision plans<\/li>\n<li>Paid sick time and Paid Time Off\u00a0<\/li>\n<li>Virtual telehealth access and employee assistance resources<\/li>\n<li>Monthly health and fitness reimbursement programs<\/li>\n<\/ul>\n<p><strong>Financial Support<\/strong><\/p>\n<ul>\n<li>Same-day pay options<\/li>\n<li>Referral bonus \u2013 earn cash for bringing great team members<\/li>\n<li>401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%<\/li>\n<\/ul>\n<p><strong>Ready To Grow With Us?<\/strong><\/p>\n<p>Visit ncghospitality.com to explore all current openings and view this short video on <a target=\"_blank\" href=\"https:\/\/youtu.be\/UabuFkyf6q8?si=Dv0PuPpQrebQNzrH\">Who Is NCG Hospitality<\/a>.\u00a0<\/p>\n<p>NCG Hospitality is proud to be an Equal Opportunity Employer.<br \/>We participate in E\u2011Verify to confirm work authorization for all new hires.<\/p>\n<p>Compensation: $16.00 per hour<\/p>\n<p>\u00a0<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"16757","_ch_external_id":"11067805","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-06-21","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11067805\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[56],"class_list":["post-16759","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-consumer-services-hospitality-retail"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/16759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=16759"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=16759"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=16759"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=16759"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=16759"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=16759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}