{"id":131769,"date":"2025-11-10T16:57:31","date_gmt":"2025-11-10T16:57:31","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/support-professional-student-life-leadership-office-manager\/"},"modified":"2026-11-06T07:25:20","modified_gmt":"2026-11-06T12:25:20","slug":"support-professional-student-life-leadership-office-manager","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/support-professional-student-life-leadership-office-manager\/","title":{"rendered":"Support Professional, Student Life & Leadership – Office Manager"},"content":{"rendered":"

Support Professional, Student Life & Leadership – Office Manager<\/strong><\/p>\n

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Department:<\/strong> Student Life and Leadership<\/p>\n

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Location:<\/strong> Grand Rapids, MI<\/p>\n

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The Support Professional provides direct administrative support to the Director of Student Life & Leadership and supports numerous budgetary, activity, and communication needs. The office serves the college and students in several ways, including front desk services\/sales (RaiderCards, bus passes, movie tickets, etc.), coordinating all major student events and student clubs\/organizations on campus, oversight of the food pantry and dining services, and enforcement of the Student Code of Conduct and Behavioral Intervention Team. The Support Professional holds key responsibilities in oversight of our financial records and daily club\/organization management.<\/p>\n

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Requisition ID:<\/strong> 1037<\/p>\n

Position Number:<\/strong> 00001520<\/p>\n

Employee Group:<\/strong> https:\/\/www.grcc.edu\/faculty-staff\/human-resources\/employee-groups-resources\/employee-groups\/apss<\/p>\n

Schedule:<\/strong> 8:00 AM – 5:00 PM, 40 hours\/52 weeks<\/p>\n

Compensation: <\/strong>Level A, $20.23 per hour<\/p>\n

Benefits:<\/strong> https:\/\/www.grcc.edu\/faculty-staff\/human-resources\/benefits-insurance\/medical-plans\/new-hire-benefit-enrollment<\/p>\n

Reports to:<\/strong> Director of Student Life and Conduct<\/p>\n

Posting Opens:<\/strong> 11\/07\/2025<\/p>\n

Posting Closes:<\/strong> Open until filled<\/p>\n

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ESSENTIAL FUNCTIONS<\/strong><\/p>\n

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\u2022 Overall budget projection and monitoring, and account reconciliation for numerous Student Life & Leadership and student organizations, including the department budget and the food pantry budget.<\/p>\n

\u2022 Provide direct support to the Director of Student Life & Leadership through regular update meetings, processing navigate referrals, assisting with email inbox, phone calls, and scheduling student meetings<\/p>\n

\u2022 Maintain accurate and up-to-date financial records and prepare financial documentation for end-of-year and auditing purposes<\/p>\n

\u2022 Responsible for Student Life cash management, which includes weekly sales deposits, cash outs, point of sale reconciliations<\/p>\n

\u2022 Manage ordering for Student Life and Student Food Pantry. Serves as back up to the Basic Needs Coordinator for inventory and promotion of Food and Snack Pantry Resource.<\/p>\n

\u2022 Responsible for daily administration of the Center for Student Life & Leadership including, but not limited to:<\/p>\n

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\u2022 Purchasing approval for any and all event, supplies, and food ordering<\/p>\n

\u2022 Coordinate and request through banquet and conference services all space request and space set-up needs<\/p>\n

\u2022 Responsible for processing all student organization and student involvement forms. Examples are event registration forms, permission to raise funds, popcorn machine rental, RaiderCard readers, cash box requests, amplified sound requests, and travel and van rental request forms.<\/p>\n

\u2022 Verify that approved events are in RaiderConnect<\/p>\n

\u2022 Communicate timelines in a clear and kind way to students and departments<\/p>\n

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\u2022 Provide support to the Campus Activities Board’s event planning:<\/p>\n

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\u2022 Keep up to date with annual budget and follow all GRCC purchasing and contract procedures<\/p>\n

\u2022 Support select CAB events through attendance and representing the Student Life Office<\/p>\n

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\u2022 Support the campus student events calendar, and provide updates as needed to various campus departments<\/p>\n

\u2022 Support the PTK advisor and GRCC\/PTK MOU by processing membership payments and sharing processed memberships with the GRCC Registrar’s Office.<\/p>\n

\u2022 Support the development and production of the GRCC Campus Life Newsletter<\/p>\n

\u2022 Serve on the Behavioral Intervention Team (BIT) as the team’s secretary and support the BIT case-managers in keeping records up to date, prompt follow ups in the case management software system, and closing reports.<\/p>\n

\u2022 Responsible for processing BIT & student conduct background checks upon request, scheduling BIT & student conduct appointments, and assisting with conduct related paperwork as needed<\/p>\n

\u2022 Assist with Student Life counter services including duties related to opening and closing the office<\/p>\n

\u2022 Manage office communications; serve as web editor for the Student Life & Leadership office, email templates for student response, tabling, bulletin boards and digital signage related to Student Life & Conduct services at large and\/or Student Life sponsored events.<\/p>\n

\u2022 Maintain and organize Student Life & Leadership Google Drive and Shared Drive. Update access permissions as necessary for personnel changes.<\/p>\n

\u2022 Provide back up support to Service and Technology Coordinator for front desk management and supervision<\/p>\n

\u2022 Provide general support to all Student Life office functions and events<\/p>\n

\u2022 Present a positive and professional image, utilizing the GRCC Service Excellence guidelines, to the students, visitors, department and college<\/p>\n

\u2022 Participate as a member or leader on teams or committees as requested or as mutually agreed upon<\/p>\n

\u2022 Assist in event coordination support<\/p>\n

\u2022 Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.<\/p>\n

\u2022 Performs other related duties as assigned.<\/p>\n

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JOB SPECIFICATIONS<\/strong><\/p>\n

Education Credentials<\/strong><\/p>\n

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\u2022 Associate’s degree or comparable combination of relevant education and experience<\/p>\n

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Work Experience<\/strong><\/p>\n

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\u2022 Three (3) years of experience in a customer service role or office environment required<\/p>\n

\u2022 Experience in higher education preferred<\/p>\n

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Skills<\/strong><\/p>\n

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\u2022 Ability to perform functions of the job efficiently and cheerfully in stressful situations<\/p>\n

\u2022 Excellent organizational and problem solving skills<\/p>\n

\u2022 Excellent written, verbal and interpersonal communication skills<\/p>\n

\u2022 Ability to provide high level customer service<\/p>\n

\u2022 Possess the personality and enthusiasm to work with students, college staff and general public<\/p>\n

\u2022 Proficient in software applications including PeopleSoft, Microsoft Office (MS Word, Excel, Publisher, Power Point).<\/p>\n

\u2022 Ability to take initiative, to follow through, and effectively manage multiple projects in a timely manner<\/p>\n

\u2022 Ability to work effectively with diverse groups and individuals<\/p>\n

\u2022 Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.<\/p>\n

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Physical Demands<\/strong><\/p>\n

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\u2022 Ability to lift a maximum of 30 pounds<\/p>\n

\u2022 Ability to sit for prolonged periods of time<\/p>\n

\u2022 Ability to constantly engage students at different stations throughout the Student Services area for long periods of time<\/p>\n

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Mental Demands<\/strong><\/p>\n

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\u2022 Ability to handle confidential material judiciously<\/p>\n

\u2022 Project a professional image including punctuality and good attendance record<\/p>\n

\u2022 Exhibit a working knowledge of College departments and services available for students, staff, faculty and the community<\/p>\n

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Working Conditions<\/strong><\/p>\n

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\u2022 GRCC will comply with any mandated health and safety requirements. Compliance information is available on our http:\/\/www.grcc.edu\/policies.<\/p>\n

\u2022 Primarily office\/desk work.<\/p>\n

\u2022 Position requires ability to stand\/walk for long periods of time during major events.<\/p>\n

\u2022 Some nights and weekends required.<\/p>\n

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BENEFITS<\/strong><\/p>\n

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\u2022 Health Coverage: Sixhttps:\/\/www.grcc.edu\/faculty-staff\/human-resources\/benefits-insurance\/medical-plans options, including one with no health insurance premiums.<\/p>\n

\u2022 Time off: Enjoy substantial https:\/\/www.grcc.edu\/faculty-staff\/human-resources\/employee-groups-resources\/employee-groups.<\/p>\n

\u2022 Wellness Program: Access resources for physical and mental wellbeing, and an onsite https:\/\/www.grcc.edu\/employers-community\/ford-fieldhouse.<\/p>\n

\u2022 Continuous Learning: https:\/\/www.grcc.edu\/faculty-staff\/grants-department andhttps:\/\/www.grcc.edu\/faculty-staff\/finance-administration\/employee-reimbursement\/tuition-benefit#:~:text=Employees%20seeking%20tuition%20reimbursement%20must,out%20through%20the%20recipient’s%20paycheck..<\/p>\n

\u2022 Retirement Plans: Secure your future with our https:\/\/www.grcc.edu\/faculty-staff\/human-resources\/payroll\/annuities-retirement-information, including a state https:\/\/pickmiplan.org\/.<\/p>\n

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NEXT STEPS \/ APPLICATION PROCESS<\/strong><\/p>\n

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\u2022 Please fill out an application at https:\/\/www.grcc.edu\/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.<\/p>\n

\u2022 Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.<\/p>\n

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NONDISCRIMINATION STATEMENT<\/strong><\/p>\n

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Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex\/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.<\/p>\n

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To apply, visit https:\/\/apptrkr.com\/6711427<\/p>\n

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