{"id":114990,"date":"2026-09-28T14:50:14","date_gmt":"2026-09-28T14:50:14","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/case-manager-13\/"},"modified":"2026-10-17T08:31:32","modified_gmt":"2026-10-17T12:31:32","slug":"case-manager-13","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/case-manager-13\/","title":{"rendered":"Case Manager"},"content":{"rendered":"<p>Please Note: This job is open to applicants from 9\/28\/2026 to 10\/02\/2026. \u00a0However, will close when we have received <strong>100 applications<\/strong> which may be sooner than the closing date.\u00a0<\/p>\n<p>As a Case Manager, you will use your knowledge and experience to optimize business results and customer experience by:<\/p>\n<ul>\n<li>Receiving, reviewing, and evaluating complaints, inquiries, and submissions from stakeholders regarding the care, safety, and well-being of unaccompanied alien children; determining whether concerns warrant investigation, referral, or other Ombuds action.<\/li>\n<li>Conducting investigations through site visits, record reviews, document analysis, and interviews; communicating effectively in English and a primary language spoken by unaccompanied children to gather facts and facilitate stakeholder engagement while safeguarding sensitive information.<\/li>\n<li>Analyzing evidence and investigative findings; preparing comprehensive, objective investigative reports documenting facts, stakeholder perspectives, findings, and recommendations for resolution, compliance, and program improvement.<\/li>\n<li>Collaborating with Ombuds leadership, care providers, Office of Refugee Resettlement (ORR) officials, and internal and external stakeholders to coordinate investigations, communicate findings, resolve concerns, and support program objectives.<\/li>\n<\/ul>\n<p>This position is only open to\u00a0persons eligible for the specific groups listed under &#8220;This job is open to&#8221; section of the announcement, including the Public &amp; CTAP, ICTAP, RPL.\u00a0<\/p>\n<p>Please see\u00a0full\u00a0job announcement on USAJobs.gov for complete details and how to apply.\u00a0 <a target=\"_blank\" href=\"https:\/\/www.usajobs.gov\/job\/886423000\">https:\/\/www.usajobs.gov\/job\/886423000<\/a><\/p>\n<p>\u00a0U.S. Citizenship is required.\u00a0<\/p>\n<p>This is not a remote position.\u00a0<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"18185","_ch_external_id":"11515396","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-10-29","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11515396\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[59],"class_list":["post-114990","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-government-law-enforcement-public-policy"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/114990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=114990"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=114990"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=114990"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=114990"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=114990"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=114990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}