{"id":112932,"date":"2026-10-14T21:09:34","date_gmt":"2026-10-14T21:09:34","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/full-time-customer-services-clerk-ii\/"},"modified":"2026-10-15T20:14:53","modified_gmt":"2026-10-16T00:14:53","slug":"full-time-customer-services-clerk-ii","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/full-time-customer-services-clerk-ii\/","title":{"rendered":"Full-Time Customer Services Clerk II"},"content":{"rendered":"<p><strong>NATURE OF WORK:<\/strong><\/p>\n<p>Customer Service duties as assigned by the Customer Services Coordinator.\u00a0 Typical duties may include, but are not limited to:<\/p>\n<ul>\n<li>Providing direct customer assistance to library patrons by checking library materials in and out, collecting payments, issuing library cards, etc.\u00a0<\/li>\n<li>Greeting visitors, explaining library services and procedures, and assisting patrons with self-check, printing, copying, scanning, faxing, and use of other library equipment<\/li>\n<li>Answering and directing incoming telephone calls<\/li>\n<li>Processing patron holds and interlibrary loan materials<\/li>\n<li>Handling cash register transactions and deposits with accuracy<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>QUALIFICATIONS:<\/strong><\/p>\n<ul>\n<li>High school diploma\u00a0<\/li>\n<li>Pleasant, service-oriented demeanor<\/li>\n<li>Familiarity with computers<\/li>\n<li>Experience working with diverse populations<\/li>\n<li>Ability to successfully\u00a0resolve issues with library patron accounts\/behavior<\/li>\n<li>Ability to enforce library policies equitably\u00a0<\/li>\n<li>Excellent communication and interpersonal skills, including active listening<\/li>\n<li>Ability to function in a professional manner, work independently, and use good judgment<\/li>\n<li>Flexible and dependable<\/li>\n<li>Good attention to detail<\/li>\n<li>Enthusiastic, positive team player<\/li>\n<li>Comfortable working in a fast-paced environment<\/li>\n<li>Public library experience preferred<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>HOURS:\u00a0<\/strong>Full-time,\u00a040\u00a0hours\u00a0per\u00a0week\u00a0(including\u00a0regularly\u00a0scheduled\u00a0eveningsand\u00a0weekends).<\/p>\n<p>\u00a0<\/p>\n<p><strong>SALARY\/BENEFITS:\u00a0 <\/strong>Hourly wage starting at $19.48\/hour.YDL offers a comprehensive\u00a0benefits\u00a0packageincluding\u00a0generous\u00a0paid\u00a0time\u00a0off,\u00a012\u00a0paid holidays, family health\/vision\/dental\u00a0insurance,\u00a0and\u00a0contribution\u00a0to\u00a0a\u00a0MERS\u00a0retirement\u00a0plan. This\u00a0position\u00a0is part of YDL\u2019s AFSCME union bargaining unit.<\/p>\n<p>\u00a0<\/p>\n<p><strong>TO APPLY: <\/strong>Apply online at\u00a0ypsilibrary.org\/jobs<strong>\u00a0<\/strong>by 10\/26\/2026 -OR- Send resume, cover letter &amp; application form (found at\u00a0<a target=\"_blank\" href=\"http:\/\/www.ypsilibrary.org\">ypsilibrary.org<\/a>) to:\u00a0<\/p>\n<p>Human Resources\/Ypsilanti District Library<\/p>\n<p>5577 Whittaker Road, Ypsilanti, Michigan\u00a048197<\/p>\n<p>\u00a0<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"112929","_ch_external_id":"11662684","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-10-30","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11662684\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[56],"class_list":["post-112932","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-consumer-services-hospitality-retail"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/112932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=112932"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=112932"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=112932"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=112932"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=112932"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=112932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}