{"id":101570,"date":"2026-08-06T21:06:33","date_gmt":"2026-08-06T21:06:33","guid":{"rendered":"https:\/\/www.monmouth.edu\/career-development\/job\/patient-access-associate-2\/"},"modified":"2026-10-02T08:35:39","modified_gmt":"2026-10-02T12:35:39","slug":"patient-access-associate-2","status":"publish","type":"ch_job","link":"https:\/\/www.monmouth.edu\/career-development\/job\/patient-access-associate-2\/","title":{"rendered":"Patient Access Associate"},"content":{"rendered":"<p>TITLE: Patient Access Associate<br \/>\u00a0<br \/>JOB OVERVIEW: The Patient Access Associate position is responsible for scheduling services in hospital and clinic services using inbound and outbound call handling and MyChart requests. Responsibilities also include scheduling, pre-registration, insurance verification, registration, check-in (admission of patients), estimates, payment collections, check-out, and scheduling in-person in their respective departments.<br \/>\u00a0<br \/>DEPARTMENT: Clinic Network<br \/>\u00a0<br \/>WORK HOURS: As assigned typically M-F 8 hour shifts<br \/>\u00a0<br \/>REPORTS TO: Manager, Clinic Network<br \/>\u00a0<br \/>PREREQUISITES:<br \/>High School Graduate or equivalent (G.E.D.) required.<br \/><strong>Minimum one-year front office experience in a physician office or hospital access department; scheduling, registering, using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time.<\/strong><br \/>Demonstrates basic skills in keyboarding (35 wpm).<br \/>Computer experience in a windows-based environment.<br \/>Excellent communication skills including verbal, written, and listening.<br \/>Excellent customer service skills.<br \/>Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred.<br \/>\u00a0<br \/>QUALIFICATIONS:<br \/>Ability to function effectively and interact positively with patients, peers and providers at all times.<br \/>Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines.<br \/>Ability to provide verbal and written instructions.<br \/>Demonstrates understanding and adherence to compliance standards.<br \/>Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff:<br \/>Ability to communicate effectively in verbal and written form.<br \/>Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the customer&#8217;s needs.<br \/>Ability to maintain a calm and professional demeanor during every interaction.<br \/>Ability to interact tactfully and show empathy.<br \/>Ability to communicate and work effectively with the physical and emotional development of all age groups.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_ch_employer_id":"74415","_ch_external_id":"11282210","_ch_location_state":"","_ch_location_city":"","_ch_is_ocr_job":"","_ch_expiration_date":"2026-10-09","_ch_apply_link":"https:\/\/monmouth.joinhandshake.com\/jobs\/11282210\/share_preview"},"ch_stakeholder":[],"ch_class_year":[],"ch_job_category":[86],"ch_career_skill":[],"ch_industry":[62],"class_list":["post-101570","ch_job","type-ch_job","status-publish","hentry","ch_job_category-full-time","ch_industry-healthcare-medicine-wellness"],"_links":{"self":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job\/101570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job"}],"about":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/types\/ch_job"}],"wp:attachment":[{"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/media?parent=101570"}],"wp:term":[{"taxonomy":"ch_stakeholder","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_stakeholder?post=101570"},{"taxonomy":"ch_class_year","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_class_year?post=101570"},{"taxonomy":"ch_job_category","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_job_category?post=101570"},{"taxonomy":"ch_career_skill","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_career_skill?post=101570"},{"taxonomy":"ch_industry","embeddable":true,"href":"https:\/\/www.monmouth.edu\/career-development\/wp-json\/wp\/v2\/ch_industry?post=101570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}