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Hawkmail@Live
Basics
- How to Login for the First Time
- Creating an Inbox Rule
- Creating a Signature in Your Email
- Forwarding Email
Email Clients
On Mobile Devices
- iOS Setup
- Samsung Galaxy S2
- Windows Phone 7
- HTC Incredible
- Motorola Droid X
- Android 4.0 Galaxy Nexus
- Blackberry Setup
SkyDrive
- Accessing SkyDrive Cloud Storage
- Opening a SkyDrive File in Office 2010
- Attaching SkyDrive Files in Email
Hawkmail@Live Frequently Asked Questions
1. What is Hawkmail@Live?
Monmouth University has partnered with Microsoft to implement a new suite of cloud services for students to utilize starting in the spring of 2012. Microsoft Hawkmail@Live offers “cloud” based tools such as email, file storage, instant messenger, and web applications (Word, Excel PowerPoint). The following is an overview of what Hawkmail@Live includes:
Microsoft Outlook Live
Cloud hosted email with 10 GB inbox
- Use email through graduation and beyond
- Get 10 GB inbox, 18 MB attachments
- Use instant messaging services with Outlook Live including audio and video with your chats, application sharing, file transfers, and more
Microsoft Office Web Apps
Online companions to Word, Excel, PowerPoint & OneNote
- Access, view and edit your online documents from home, the classroom, the library, or virtually any PC or Mac that is connected to the Internet
- Easily store files and documents online in a password protected environment
- Simultaneously edit documents (Excel spreadsheets and OneNote notebooks) with others in real-time and see exactly who is editing and viewing your documents
- Access and view your files from your mobile device
Windows Live SkyDrive
7 GB of free online storage
- Store, access, and share thousands of documents, photos, and Microsoft Office files
- Access files from anywhere online and view photos from most web-enabled mobile phones anywhere you have Internet access
2. Can/Will students still use SquirrelMail(webmail.monmouth.edu)?
After a student has been migrated to Hawkmail@Live, they will not have access to Squirrelmail. All existing email on Squirrelmail will be transitioned to Hawkmail@Live prior to the first time a student logs into Hawkmail@Live.
3. Is Skydrive going to replace my M: drive?
No. Skydrive will be used in addition to the M: drive for students. Files located on Skydrive will exist on Microsoft servers, while files on the M: drive will exist on Monmouth servers which are located on campus. For important files, we recommend using the M: drive. The Skydrive is hosted by Microsoft and not backed up, so there is no way to retrieve lost files.
4. Will my existing data be migrated?
All messages and folders--including subfolders--will be migrated, BUT contacts and calendar items will not.
5. Will my alias for Squirrelmail (ex. Tim.D.Tester@monmouth.edu) work on Hawkmail@Live?
You will be able to receive messages sent to your alias, but users will not be able to send mail coming from an alias. You can get your email alias at http://www2.monmouth.edu/studentteldir.
6. What happens if I delete an email by accident from the Hawkmail@Live?
When you delete an email in Hawkmail@Live it goes to the Deleted Items folder, any messages located in this folder can be accessed and moved back into your inbox. Mail in the Deleted Items folder will stay there permanently until you remove it again from within Deleted Items. Once you remove something from Deleted Items it will go into a special folder called "Recover Deleted Items". You can access this folder by right-clicking on Deleted Items within Hawkmail@Live. Mail inside Recover Deleted Items stays there for 14 days. After 14 days the mail is gone permanently and there is no way to recover it. Be very careful when emptying your Deleted Items folder or individually removing mail.
7. Why can’t I find certain users in the address book?
Only users who have been migrated to Hawkmail@Live will be displayed in the address book. After all users are migrated, all students will be displayed.
8. How do I change/reset my password for Hawkmail@Live?
Simply change your Monmouth network password using the password reset line, or if you are on campus press CTRL+ALT+Del and choose “Change Password”. Your password will synchronize to Hawkmail@Live.
9. When I attempt to logon to Hawkmail@Live, the screen says “You've tried to sign in too many times with an incorrect email address or password.” How do I fix this?
Please click the following link and validate your password for Hawkmail@Live. This will unlock your account.
https://ecampus.monmouth.edu/pwrefresh/index.php
10. Will seniors and graduated students be migrated to Hawkmail@Live?
All seniors and current student accounts that have a mailbox on Squirrelmail will be migrated to Hawkmail@Live.
11. Why am I missing folders in Hawkmail@Live that I had in Squirrelmail?
Please click the arrow next to the inbox in Hawkmail@Live, this should expand your inbox and display subfolders. If you still cannot see them please contact the Help Desk.
12. What capabilities does Hawkmail@Live have that Squirrelmail does not?
- Storage – 10 GB of mailbox space
- Global Address List – Find faculty and students and send them mail easily
- SkyDrive – Create and upload up to 7 GB of files that are accessible from virtually anywhere!
- Calendars – Create meeting requests with other students, and have it notify you on your IPhone and Android!
- Text message notifications - Don’t have a smart phone but still want email and calendar notifications? Have your mail and calendar appointments send as a text message to your phone!
- Out of Office replies – Going on vacation? Put on your Out of Office and reply to senders automatically.
- Inbox Rules – Tired of reading emails that do not pertain to you? Create an inbox rule so that mail is sent directly to another folder, or deleted!
- Office Web Apps – Don’t have Microsoft Office on your PC? Use Word, Excel, PowerPoint, and OneNote in your web browser!
- Mobile Devices – Delete an email on your phone, and it will delete in your web browser, and vice versa (For iphones and androids).
- Tasks – Create and keep track of daily tasks!
