Experiential Education
SPRING 2012
Caitlyn Courtney
The Disney College Program
When I was younger, people always asked, "What do you want to do when you grow up?" The answer was simple. I wanted to work at Disney World. I'm sure they assumed it was a child's dream. This semester, I got to live out my dream when I was accepted into the Disney College Program. Since arriving on January 16, I have worked in merchandise at Downtown Disney. Every day, I get to go to work and interact with hundreds of people. It may be their first visit, birthday, honeymoon, or just a day trip to the resort but I get to know that, whatever their reason for visiting is, I added to their enjoyment. As long as I do this, I am satisfied with my day. Disney is known for their guest service. It is one of the reasons why so many guests flock to the resorts. My greatest pleasure comes from knowing I am a part of this.
While I am having fun at work, I am also learning valuable lessons that I will carry with me for the rest of my life. I've had numerous chances to interact with my managers and gain knowledge from their past experiences. In addition to work, I have been taking a creativity course as well as a communication course provided by Disney that are taught by senior cast members. The classes are interesting because they have the ability to tie directly to work. Just as an example, the creativity class draws on exercises that Disney Imagineers use when creating a new idea. It is exciting to get the 'behind-the-scenes' look at things and learn how the professionals work.
Another great aspect of the program is meeting so many people. Between my job and apartment that I share with five other girls, I've met new friends from all around the world. I know that I probably would never have had a chance like that had I not come to Disney. We all come from such different backgrounds and I still feel like we're learning about each other! Plus, we all work in different roles so we are constantly hearing each other's experiences, getting to see what other aspects of the resort there are, and how they work. Just in my apartment alone, we have someone in entertainment, attractions, food service, main entrance operations, and merchandise. I love coming home and hearing stories about the day because you never know what is going to happen.
Being on the college program has been such an amazing experience and one that I will cherish forever. Not only has it been fun, but it was a way to get my name into the company and network with superiors for the day when I do decide to return for possibly a full-time career. I think that the program is a great idea for anyone, whether you have hopes for a career with Disney or you just want the experience. You definitely grow as a person by the end of the internship because you're putting yourself into a scenario like no other. This was the opportunity of a life time and I'm glad that I took the chance.
